Welcome to our FAQ page! We’ve compiled answers to your most pressing queries about reserving, renting, and
returning equipment from our services. If you can’t find the information you need, please feel free to
reach out to us directly at support@pixw.us or 703-594-1288.
Q1. How do I reserve equipment?
Reserving equipment with us is a breeze. Simply visit our website and peruse our extensive
selection. Once you’ve found what you need, specify your desired pickup and return times,
indicate the quantity, and add the items to your cart. Proceed to checkout, where you can
securely pay via options like PayPal, debit, or credit card. After confirming your payment,
your reservation is complete, and you can anticipate picking up your equipment
at the scheduled time.
Q2. How can I make a payment?
Making a payment is straightforward. After selecting your items and adding them to your cart,
click “Checkout.” You’ll be prompted to provide necessary payment details, including billing
information. We offer various payment methods, including PayPal, debit, and credit cards,
ensuring a secure and efficient transaction process.
Q3. How do I pick up my equipment?
To collect your equipment, visit our office during regular business hours. Upon arrival, check in
at our front desk, presenting your payment receipt, valid identification, and confirmation email.
Our team will guide you through the rental agreement, including signing necessary paperwork
and copying your ID. Once sorted, our staff will assist you in retrieving your reserved items.
Our office operates Monday to Friday, from 9:30 AM to 5:00 PM.
Q4. How should I return the equipment?
Returning equipment is hassle-free. Bring the items back to our office and drop them off at the
front desk. We’ll need your ID for verification. Our experienced staff will then conduct a thorough
inspection, confirming rental details and discussing payment adjustments if necessary.
Q5. What if the equipment is lost or damaged?
In the unfortunate event of loss or damage during your rental, a replacement fee will apply based
on the equipment’s value. Please contact us immediately to address the situation and resolve any
issues promptly.
Q6. Is there a security deposit required in advance?
Security deposit requirements vary based on the equipment.
Detailed information is available on the payment page during reservation,
ensuring complete transparency in your transaction.
Q7. What if I return the equipment late?
Our office hours are Monday to Friday, 9:30 AM to 5:00 PM. Late returns incur a penalty fee
equivalent to a full-day rental cost. Your prompt return is appreciated to minimize inconveniences.
Q8. Can I extend my rental period?
For rental extensions, please call us. We’re committed to flexible solutions, striving to
accommodate your extension requests based on availability and terms. Your satisfaction
is our priority, ensuring a seamless rental experience.
For further assistance, contact us at support@pixw.us, or 703-594-1288.
Thank you for choosing us for your equipment needs!
Q1. How do I rotate the TV?
To rotate the TV, pull the string on the mounting frame straight down and rotate the TV.
After you hear a click, the mounting frame is locked.
Q2. How do I mount the TV on the stand?
To mount the TV, lift and slide the TV down against the mounting frame
until you hear a click. Ensure it is securely in place.
Q3. How do I unmount the TV from the stand?
To unmount the TV, pull the string and lift the TV up.
It should easily disengage from the mounting frame.
Q4. How do I lock the caster wheels?
To lock the wheel, simply push down on the brake lever.
This action lowers a brake pad onto the wheel, preventing it from turning.
To unlock, lift the brake lever back up.